In Ireland, people on various state supports are entitled to a Free Travel pass for public transport. That’s great – and a scheme I think should be spread throughout the EU. At least, it would be great if not for a few hiccups…
This evening, I arrived at Carrick on Shannon train station, intending to go to Sligo for a NW LGBT Pride meeting. Now, due to the train timetable, I was due to arrive in Sligo 10 minutes after the meeting was due to start, and I was facing having to find a decent wheelchair accessible taxi once I got to Sligo so that I’d have a chance to get to the meeting before it ended. But one hurdle at a time…
As usual, the relevant part of Carrick train station was closed. This turns the station into a platform with a bit of shelter from the rain. No access to the toilets, no facility to get a ticket before getting onto the train, no possibility of making enquires. And no one to unlock the little shed where they keep the wheelchair ramp. But nothing unexpected there – we can’t expect Iarnróid Éireann to pay station masters sufficiently so that they turn up for 10 minutes or so every couple of hours. I’m sure the station masters have plenty of other essential jobs to be doing…
The next step was a phonecall. Now usually, I’m heading to Dublin, and I ring the Information Desk at Connelly Station. This used to work fine, but I think there’s been some kind of change of personnel. I’ve rung up a number of times lately and said; “Hello. I’m a wheelchair user, and I’m getting the [insert time here] train from Carrick on Shannon to Dublin. Could you contact the train to let them know I need a ramp to get onto the train?” That used to be enough. More recently, though, I’ve got responses like; “Ok……………….” or “You have to ring Carrick train station” or “What do you want me to do?”. It can take a bit of convincing and repetition to get these staff members to make one simple call. In fact, it makes no sense to expect us to call the particular train station we’re travelling from or to on a particular day. Would we expect a tourist to magically have this information? Indeed, I’m no tourist, but I don’t have the number for Sligo station in my phone. So I rang the Iarnróid Éireann customer information line, and was on hold for about 10 minutes.
When a human being finally came onto the line, I gave the usual patter: “Hello. I’m a wheelchair user and I want to get the train from Carrick on Shannon to Sligo. I’m at Carrick station now and there’s no-one here. Can you call the train to let them know I need a ramp to get on board?” As usual, I immediately had to repeat this – I don’t think people listen to the first part of what I say, and are clearly incapable of deducing that I’m a wheelchair user from the request for a ramp. When the person on the other end of the line finally understood my simple request, he seemed unsure of why I was asking him. He commented that I should book several hours in advance. Now, when I started using a wheelchair, I tried to do this. The response was either; “Call us back closer to the time”, or “Call the train station you’re travelling from”. That’s when I saved the direct phone number to the Connelly Station information desk to my phone, and why I gave up following the “official” guidelines. Besides which, there is usually a ramp at the station itself and on the train – that’s how they get the tea trolley on board.
When I explained to this guy that there was no point ever trying to ring Carrick and that I didn’t have the number for Sligo, he still seemed reluctant to take any action. I asked if he could call the train, and he said “I’ll see what I can do”, which doesn’t inspire great confidence. He was let off the hook by the train pulling into the station at that moment, as he said, “Someone on the train will probably help you.” Great. Thanks.
The guys (and gals!) who work on the train itself between Dublin and Sligo are fantastic, and they know me well by now. Shortly after the train pulled in, three guys, including the train driver, were on the platform to sort me out. They went up and down the train to find out where the ramp was stashed, but to no avail. I commented that the ramp was used to get the trolley on board, but apparently the ramp had been left behind at another station. The lads then got on the phone to raise the elusive station manager – no joy. It started to piss with rain, a serious tropical downpour, and the lads conferred about what we should do. Pretty immediately, they offered to order a taxi for me, saying that the previous week there was someone at Boyle station who had to get a taxi to Dublin, all paid for by IÉ. It was coming up to 15 minutes after the train was supposed to leave, and I was dubious of being able to get an accessible taxi at that time of the evening. It could have been up to an hour waiting on the train platform, followed by an arduous journey in a taxi without the snack food and tea I was depending on getting from the infamous tea trolley. So I declined their offer, promising to write and e-mail of complaint, waited for the rain to abate and wended my way home.
This is far from the worst train travel experience I’ve had in the last 6 months. One evening, getting the last train from Carrick to Dublin, it was the usual scenario of no-one home at Carrick station. When the train pulled in, I was waiting a while for a ticket inspector to emerge. Finally, the driver himself came out, as there was NO OTHER STAFF MEMBER on the train. He and another passenger found the ramp, got it out and put it in front of the train door. In hindsight, I was a little uncertain of the ramp’s stability, but didn’t say anything. [I tend to operate on the “passing as blind” basis in these situations: if I “give away” that I have some sight, then I won’t get the assistance I need to deal with my visual impairment. And it’s come to my attention that using a wheelchair tends to trump having a guide-dog: it was only when the staff at the Hotel Isaacs in Dublin offered me assistance based on the visual impairment that I realised how little of that support I get these days.] So I started up the ramp. When my front wheels landed on the train, the back wheels shot the ramp out from under me and landed on the platform. It turns out that these ramps have a strip of grippy stuff at the end to hold the top edge of the ramp in place, but it only has it on one side. The ramp had been put on the wrong way around. How was the poor train driver to know this? Is it so hard to design a ramp that works equally well whichever way round it is? So I was sitting half on the train and half on the platform, taking a few moments to be thankful that Carrick is NOT one of the many stations around the country with a yawning chasm of doom between the train and the platform. The driver and the helpful passenger somehow managed to lift the heavy back end of my chair and enable me to get all the way into the train, even though at the time I didn’t want them to touch the chair. In power chair, you have a low centre of gravity, and an assistant can’t help to push you unless the motor is disengaged, so it’s rare that someone else pushing or lifting can be of any help. And my concern is that someone rushes to help and then I drive over and break their foot, or they break their back trying to manoeuvre the unweildy bulk that is the chair. My usual comment is: “I’m not going to share the chair!”
That incident left me quite shaken, and since then, whenever a ramp is put down for me, I ask someone to put their foot on the bottom to keep it steady. But that’s not actually the worst experience of the last six months.
The DART Incident
My oldest friend in the world got married earlier this year. For her hen night, afternoon tea was arranged at a posh hotel in Killiney the Saturday after St. Patrick’s Day. This worked well for me, as I was to be in Dublin to go to Áras an Úachtaráin on Paddy’s Day itself. Getting there was a whole ‘nother story…
I was staying at Hotel Isaacs right beside Busáras, where I was treated really well by the hotel staff as well as the restaurant. The former were delighted that my assistance dog was called Isauq like their hotel; and the latter were fascinated by a dog enjoying crunchy carrots, on one occasion delivered in person by the manager. It seemed simplicity itself to get the DART from Connelly station across the road to Killiney station, but I still rang my pals at the Connelly info desk to be sure to be sure. I got the usual “Sure, just come over to the desk when you get here.” Which I did.
Now, there was some big match on that day, and Connelly was pretty busy, but that’s not unusual for a city centre station on a Saturday. I went to the desk, repeated my request, and was led over to the DART platform and successfully deposited on the train. All well and good.
The train pulled into Killiney station, which I was actually aware of since they’ve finally got audio announcements on the DART (they didn’t for years – a real pain for VIPs!). I made my way to the carriage doors, pressed the button and the doors slid open. I sat and waited for someone to come with a ramp. Nothing happened. I looked down at the platform, six inches away from me, but utterly impossible to get to. The doors started to close. I pressed the “Open” button repeatedly, but with no effect. The doors slid closed in front of my face and the train pulled away again. “Ok,” I thought to myself. “We’re not far from the terminus at Bray. I’ll get off there, make a complaint and get the next DART back to Killiney.”
The DART pulled into Bray, and the train emptied its passengers. I waited by the door again. Again, I looked at the platform immediately in front of me, that might as well have been 20 miles away. The doors started to close again. I repeated the futile button pushing, probably saying “No! No! No!”, and started to shake and cry. The DART pulled away again, then stopped a short istance from the station, and went silent. I lit a cigarette and called the Connelly information desk again. I did my best to explain the situation, although I’m pretty sure I used the phrase “I don’t know what the fuck I’m supposed to do.” I spotted a staff member walking past the dormant train, but he didn’t seem to notice me. Connelly said they’d contact Bray station and get me sorted out. Shortly after that, the driver of the DART came back and apologised to me profusely. He told me that a passenger who’d got off at Bray told them I was still on board. The “system” [a term I use quite loosely here] is that whover puts you on the DART tells the driver where you’re going and whereabouts on the train you are. No one had told this driver I was there. He told me to stay on board, that he’d be returning to Bray shortly, and that he did. At Bray, other staff members came to talk to me. They were furious that they hadn’t been told I was on the train. They also told me that there was no staff at Killiney station, and that the best thing would be to get off at Shankill and they’d get me a taxi to Killiney
At Shankill, I finally got off the train. The station master called for an accessible taxi for me, which only took an hour to arrive. Throughout this time, I was also calling my friends at the hen party, who were also trying to find a taxi to get me there. The taxi driver, when he arrived, was genuinely helpful and sympathetic: he was also the first taxi driver I’ve had who bothered to tie the chair down in the back of the taxi.
I had a great evening wit my friends, although the hotel itself was a bit of an access nightmare, with weird lifts, entry and exits via a disused, unlit lobby, and the most ridiculous adventure through back corridors and 45 degree ramps to get to have a cigarette.
My journey home was not nearly so traumatic, although there was a good reason for this. The station master at Shankill put me on the DART in a carriage which was marked with the wheelchair symbol. As I pulled in beside the door, I noticed a handy little intercom, enabling someone like me to contact the driver in the event of, say, not being able to get off the fucking train.
So, those are the highlights of my Free Travel over the last six months. There are plenty more stories from farther in the past, and I’m sure there’s many more delightful anecdotes to come.
I’m thinking LAWPD and Mohill Writers Group staging a joint venture! Writing down the ghoulish and garish tales of assistance-based experiences on public transport. Could be a good Hollowe’en project and if done properly can be forwarded to Iarnród Éireann and Bus Éireann services to be “enjoyed” by staff and the higher-ups alike.
I remember being at Carrick station with you on the way up to Dublin when said station master took your free travel pass and flung it at me through the standing window even though you were forced, due to lack of space, to park the wheelchair beside the lower, assessable window. That was a day followed by TCRM or suspected PCRM as well if I have the right day.
My own experiences are when trying to get seats on pre-booked lines like Dublin-Cork. I spent two journeys unable to find a seat totally wrecked after having seizures and had a couple more when I finally made it home because no staff to help and when I did complain to staff in Limerick AND Heuston stations I was told to purchase a booked ticket online!!! I don’t get free travel pass for the kicks of it! FFS! Why should I be chastised for not using their online booking. Seems their logic is €3 is acceptable forgetting the costs of using a card.
I’m also still slightly paranoid as to why my pass was upgraded/downgraded from a yellow banner to a fancy red one? Perhaps I’m on their hitlist of People with Passes to aggravate through incompetency now? That in part I’d consider a nice plum for my caipín now!